BEST Autumn Event 2009

Last updated 19th October 2009

The marquee filling up on the morning of the event

The BEST Autumn Event took place on Tuesday 22nd September 2009 in a marquee in Aston Hall Park. The event was spilt into a morning and afternoon session with hundreds of delegates attending both sessions. It was a chance for BEST Leaders and Managers to network and help forge mutually beneficial relationships, for teams to share ideas and best practice to help improve service delivery. The event also gave attendees the chance to observe a live Dragons’ Den in action and the opportunity for everyone to see for themselves the difference our front line staff are making to the service we provide and celebrate our successes. Delegates were given a chance to learn more about other directorates, and the work they are doing, and hear the most recent issues affecting the Council. Delegates could then have their say on how challenges can be addressed; raise issues that are facing them in their service area and to get live feedback on how you could solve them.

Activities at the BEST Autumn Event included; an onsite cinema showing the new BEST DVD 'Our City, Our Values' which demonstrates real outcomes from the BEST programme, a BEST diary room, surgeries covering 'hot topics' within the Council such as; Business Transformation, Risk & Emergency Planning, Reward & Recognition, PDR/Pay Progression, Climate Change, BEST Actions, BEST Manager Briefing and The Future of BEST.


The recycling area

Helping to support the Council priority of Staying Safe in a Clean, Green City the event also focused on recycling and sustainability. The council’s recycling team were present to ensure the delegates were up to speed with the latest developments with Birmingham City Councils strategy and to promote how each individual can contribute. All suitable materials used throughout the event, were recycled on the day.

Each directorate had an area at the event to promote their BEST successes. This enabled delegates to see a snap shot of all the brilliant achievements that BEST has had, including other team’s BEST actions. There was also a ‘talking wall’ where attendees could answer several questions displayed on the wall by writing tier thoughts and ideas down on post it notes.


BEST Leaders enjoying the chill out zone

The event’s chill out zone provided an opportunity to re-energise and for attendees to take advantage of a hand masseur and a henna artist who both offered their services free of charge for the day. In order to use one of these services, delegates would have to earn their right; either by entering the diary room and answering questions about BEST to a video camera or sharing their views on the talking wall.

To help support the priority of Making a Contribution, delegates were asked to bring food tins to donate Birmingham Age Concern. There were over 250 cans donated at the event, which will be distributed to elderly residents of Birmingham at Christmas. To find out more information about the brilliant services Birmingham Age Concern provide please visit their website

The event also supported one of the Lord Mayors charities, St Basils who are working to prevent youth homelessness. We donated any lunch packs that were not consumed at lunch time. The food was distributed to the young people who live in supported accommodation units around the Midlands. St Basils representatives were present at the event promoting their big sleepout which is taking place on Friday 4th December 2009, the event is to raise awareness of homelessness and to give people a taste of what people on streets face. To find out more information and to register for the event please visit their website

We asked delegates to complete an evaluation form on their departure, we have evaluated this and the results are below.

What did you think of the day?


What was the least and most useful part of the day?


Did the day meet your expectations?


How did you travel here today?


We would like to thank all of the BEST leaders and Managers who attended, without your support BEST would not be happening in your teams. A huge thank you to our Dragons’ who were friendly yet fair and last but not least the facilitators who helped support the day and made it possible. You can check out photos from the day in our 'Picture This' section.

Competition Winners

On the day, we ran a competition where people guessed how many tins of beans would be donated for the Birmingham Age Concern charity. The correct answer was 33!

The prize winners are below:

8GB iPod Nano - Aimee Jennings
Family ticket for Twycross Zoo - Gemma Cozens
Family ticket to Aston Hall by Candlelight - Nazia Perveen
VIP seats for the Electric Cinema - Veronica Bidby
A pair of tickets for Aston Villa vs Stoke - Keith Newman
A pair of tickets for BCFC vs Chelsea - Lis Dawson

Our Talking Wall

We had a talking wall which had 5 questions on that the delegates could answer. Please see the questions & answers attachments below

How has BEST made a difference to you & your team?

What does BEST 2010 and beyong look like?

What extra support would you like from the BEST programme?

Working for Birmingham City Council is great because?

How will you keep BEST part of your everyday work?

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